Shipping & Returns

SHIPPING

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Our delivery time starts from the moment an order is accepted by the retailer and includes a 24 hour period where your items will be processed and dispatched by the retailers warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

We work closely with our retailers & shipping partners to minimise the potential impact of custom delays on international orders.

Due to transport restrictions, we are unable to ship pressurised or flammable items by air at this time. As a result, orders containing fragrance, nail and aerosol products must be delivered via our local shipping options.We are currently unable to dispatch orders containing jewellery to Russia or China. In order to receive your jewellery purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

As we cannot deliver to certain postcodes, we suggest that you select a different shipping destination. Alternatively, you can contact our Customer Care team on +44 203 621 3830 or +44776 932 2582 to help you choose alternative products you may wish to try. For more information or assistance in placing your order, please call our customer care.

We currently do not ship to Brazil, China, Gaza, Mexico through the website but if you live in these countries you can contact our concierge directly and they may be able to help accommodate your order.

GCC Countries: A copy of the following documents must be provided to DHL when shipments arrive to the destinations below: Saudi Arabia - your Saudi National ID or valid resident permit (Iqama), Bahrain - your Civil Population Registration (CPR or ID Card), Qatar - your Qatar Identification Number (QID)

 

RETURNS

How to return an item?

If you would like to return any of the items you have purchased for an exchange or a refund simply contact our Customer Care Team by email customercare@threadsstyling.com telephone +44 203 621 3830 or text +44776 932 2582 and provide them with your name, product ID & description of the item(s) you wish to return. They will be happy to assist you with the returns process.

Returns and exchange policies vary by retailer so we would advise checking their website for the most detailed information about returns policies.

In cases where the retailer does not offer free returns we will deduct the cost of the return from the amount refunded to you.

All items should be returned unworn and in perfect condition, with all retailer and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

We will refund the price paid to the original payment card within 5 – 10 working days of the store receiving your item(s) back. Please note that refund times are dictated by the card issuers and are outside of our control.

 

The retailer from which your items were purchased will be displayed on your order confirmation.

We advise that you contact our Customer Care Team within 7 days of receiving your order to ensure that your order is returned within the necessary return time.

Items purchased through Threads Concierge

Return policies will vary from brand to brand and in some cases returns will not be accepted. You will always be informed by the Concierge team of the return policy of your items prior to purchase. By placing your order you agree to the return policy.

Refunds

We will refund the price paid to the original payment card within 5 - 10 working days of the store receiving your item(s) back. Please note that refund times are dictated by the card issuers and are outside of our control.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.

Faulty goods may be returned in the same way as stated above for a full refund.

Made to order items

Items that are ‘made to order’ are non-refundable and non-exchangeable.

Returns Policy

- All items should be returned unworn and in perfect condition.

- All retailer and brand garment tags should still be attached.

- While trying on any shoes, please stand on an indoor, carpeted surface so as to protect the soles.

- Please handle carefully and remember that dye from dark clothing may easily transfer to light coloured bags.

- Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

 

Threads retailers insure each purchase during the time it is in transit until it is delivered to you. The retailer will then require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Threads retailers and transfer of responsibility in the same way.