Help
How do I shop at THREADS?
We aim to make shopping flexible; anywhere you see the basket icon on the THREADS site you can shop. It’s as easy as that!
Waiting until pay day? If you want to save an item for later, make sure you’re signed into your THREADS account then click the heart icon at the top of a product or look to add it to your favourites.
Looking for something specific? Simply click the search icon at the top of the page and type in what you’re wanting.
Why shop at THREADS?
Our approach to style and shopping is unique. Our Inspire and Shop Looks pages feature the latest street style and trend guides – with all products being completely shoppable. No more endless searching for that perfect item; if you’ve seen it on THREADS, you can buy it right here, right now.
How do I place an order?
Placing an order is easy. Once you’ve decided what to buy, simply select your size and quantity, then click ‘add to bag’.
You can view your basket at any time by simply hovering over the basket icon at the top of the page on desktop or by clicking the basket icon on a mobile or tablet.
Our checkout process is quick and simple. No matter how many items you have in your shopping bag or how many different retailers they are sourced from, you only need to check-out once.
Simply sign-in to your account or choose ‘Checkout as Guest’ and enter your billing, shipping and card details. You will be able to review your order before payment.
Once you have placed your order you will receive an e-mail confirmation that we have received your order request.
Can I order by phone?
Yes you can. Please contact out Customer Care team on+44 203 621 3830 or +44 776 932 2582 and provide them with the name and product ID of the item(s) you wish to purchase.
There is no ‘add to Bag’ button on the item I wish to purchase
Some of the items on our site are only available for purchase in stores and not available online due to their exclusivity.
If you would like to purchase one of these items you can request assistance from our Concierge team who will be happy to assist you in sourcing your desired item(s). You can contact our Concierge team by phone, Whatsapp or email. All contact information is displayed directly below our products.
What payment methods do you accept?
We accept VISA, Mastercard and American Express.
Can I change or amend my order once placed?
You can change or amend your order up until the moment it is processed by the retailer. You can check the status of your order by signing in to your account.
If for any reason you would like to amend your order, please contact our Customer Care team with your query and they will advise how best to proceed.
How do I cancel my order?
You can cancel your order up until the moment it is processed by the retailer. Once it has been processed you cannot cancel it but you may return it. You can check the status of your order by signing in to your account.
If for any reason you would like to cancel your order, please contact our Customer Care team who will be able to help you with your query. Please contact out Customer Care team on+44 203 621 3830 or +44 776 932 2582 and provide them with the name and product ID of the item(s) you wish to purchase.
When will I receive my order?
Shipping times vary by retailer and shipping destination.
Your estimated shipping time will be displayed at checkout after you have selected your shipping destination. We always aim to display the cheapest and fastest options offered by the store to your selected destination.
Please note all shipping times displayed are estimates. Threads cannot take responsibility for delays due to customs clearance or payment transaction.
Am I able to track my order?
Yes, after placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping with the retailer. This email will contain a tracking number supplied by the retailer.
All items are shipped directly from our retailers. If you have ordered items from more than one retailer, you will receive a separate tracking number and delivery from each retailer.
What if I want to return or exchange an item?
We hope you fall instantly in love with everything you order through Threads, but if you want to return any of the items you have purchased for an exchange or a refund simply contact our Customer Care team on+44 203 621 3830 or +44 776 932 2582 and provide them with the name and product ID of the item(s) you wish to return or exchange. They will be happy to assist you with the returns process.
Returns and exchange policies vary by retailer so we would advise checking their website for the most detailed information about returns policies.
In cases where the retailer does not offer free returns we will deduct the cost of the return from the amount refunded to you.
All items should be returned unworn and in perfect condition, with all retailer and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
We will refund the price paid to the original payment card within 5 – 10 working days of the store receiving your item(s) back. Please note that refund times are dictated by the card issuers and are outside of our control.
How much tax and duties will I have to pay?
Tax and duties are calculated based on your shipping destination.
Once your destination has been selected, your tax will be included in the price of any product added to your basket. Duties will be calculated and shown once you land on the basket page.
Please note: some retailers will not handle duty cost for you and it will instead need to be paid upon delivery of your goods.
In cases where the retailer does not include duties in the price of your item(s) we recommend you contact your customs authority before you complete your purchase to determine the landed cost.
What do I do if I forget my password?
You can change your password by clicking on sign in/register. Once you get to the account login page click on “forgot your password?” and enter your email address. You will shortly receive an email prompting you to enter a new password.
If you don’t receive an email contact our Customer Care team who will be happy to help – Customer Care team on+44 203 621 3830 or +44 776 932 2582
Did we answer your question?
If you require any further assistance please contact our Customer Care team at customercare@threadsstyling.com or call us at+44 203 621 3830 or +44 776 932 2582 from 7pm – 7pm BST.